Return Policy Pinky Promises

We hope you are happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you can only return it to us for a full refund. See below for more information on our returns policy.


All returns must be sent within 14 days of the date of purchase. All returned items must be in new and unused condition, with all original tags and packaging.

Return process

To return an item, follow the steps in the mail you received about the shipment.

  1. Place the items you wish to return in the box and bag in which you received the items.
  2. Download the return label and stick it on your package.
  3. Take it to the desired delivery point.

Return costs within Europe are paid or reimbursed by us.

Return shipping costs within Europe are paid or reimbursed by us.


After we have received your return and have checked the condition of your item, we will process your return. Please allow at least five (5) days from receipt of your item for your return to be processed. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

To ask

If you have any questions about our return policy, please contact us at: