At Pinky Promises, we craft our jewellery with care, using high-quality and durable materials that are made to last. We stand behind the quality of our pieces and offer a warranty to give you peace of mind.

What’s covered?

We offer the following warranty:

• 6-month warranty on 18k gold vermeil and 925 sterling silver jewellery.

If your piece shows signs of fading or discoloration within six months of purchase, we offer a free re-plating service.

• 12-month warranty on manufacturing defects.

This includes issues such as broken clasps, faulty links, or other defects not caused by wear and tear.

What’s not covered?

Please note that our warranty does not cover:

• General wear and tear

• Scratches or dents from daily use

• Lost items or damage caused by improper storage or care

• Tarnishing due to exposure to water, chemicals, or perfumes

For tips on how to care for your jewellery and extend its life, visit our Jewellery Care page.

How to claim your warranty

If you believe your piece qualifies for warranty service, please contact us at info@ourpinkypromises.com with:

• Your order number

• A description of the issue

• Clear photos of the item

We’ll get back to you as soon as possible to guide you through the next steps